My car was one that caught on fire under the recall (Pontiac Grand Prix). I had to talk to two different agents, send it all the information, pictures, title... and then wait. After a month, I called to check, and it's protected under bankruptcy.
Businesses without ethics, adaptability, and accountability should fall victim to the market. I just graduated from college, and have my first job. I'm starting to pay back student loans, paying for my own rent, and all the bills that come with. I have had to borrow a car for the last 4 months. I worked through college to pay off my car-- and now it looks like I'm going to have to start from scratch and try to squeeze in a new car payment, as well.
This poor service from GM makes me certain that my next car will NOT be a GM. I hear that Honda has great warranties, and customer service.
